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With a focus on individual and organizational productivity and success,various classes are offered which allow the client to maximize both their personal and professional potential. Utilizing self-reflection activities, group discussions, and scenario analysis within the various courses, some of the classes offered include the following:

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Presenting With Impact

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Do you sometimes struggle with the correct way to use your slides and how to present your information in a manner that builds credibility?

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Course Objectives

• This class will allow you to develop the poise to become an accomplished speaker with poise and confidence.

 

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Cross Cultural Communication

 

In today's global environment, communicating effectively with audiences from different countries and cultures is essential to business success.What you will learn in this course?

 

Course Objectives

• Students improve their ability to communicate by utilizing sensitive cross-cultural writing and speaking techniques. 

• Students learn to use appropriate eye contact, body language, space/proximity, negotiating, and credibility building in a variety of cultural contexts.

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Conflict Management and Confrontation Skills

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Learn proven conflict management and resolution strategies to help employees build more confidence, gain control over their work environment and get more done at the office.

 

Course Objectives

• Students will learn to gain a new perspective on conflict within an organization.

• Identify the sources and types of organizational conflict and the misunderstandings in those situations.

• Recognize situations where conflict is likely inevitable and know what to do.

• Develop and implement useful conflict management strategies.

• Learn rules for building a climate of trust and cooperation in the workplace.

• Understand cooperative forms of negotiation.

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How to Handle Negativity, Bad Attitudes & Toxic People in the Workplace

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Discover how to effectively deal with toxic behavior that can infect a whole team or company.

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Course Objectives

• Learn how to understand toxic and negative behavior in the workplace.

• Learn how to deal it,how to use effective listening skills in difficult situations and with difficult people.

• Learn how to apply professional techniques for communicating with difficult personalities and people.

• Learn how to apply appropriate and productive confrontation and conflict resolution skills.

• Learn how to stay calm and confident in any difficult or emotionally charged situation.

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Foundations of Employee Interviewing

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Unfortunately, during the hiring process many mistakes can be made if one doesn't have the experience or knowledge of how to prepare for and conduct an employee interview.

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Course Objectives

• Know what the required skills are to carry out an effective interview.

• Be able to plan and prepare for an interview.

• Be able to right first impressions to candidates

• Know what questions to ask and how to record the answers.

• Understand what to avoid asking during the interview.

• Know how to choose the right person for the job.

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Conducting Behavior Based Interviews

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Discover how to gather the information you really need to pinpoint the most appropriate candidate instead of relying on your gut-instinct.

 

Course Objectives

• Discover how to determine which skills are necessary, and unnecessary, for the job.

• Learn how to evaluate critical job-related skills, attitudes or organizational values.

• Determine how a likely a person will act on the job based upon their motivation.

• Discover how to avoid costly hiring mistakes

• Learn how to conduct legally compliant interviews.

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Critical Issues in Employment Law

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When one mistake can be the difference between happy and productive employees and sitting in court defending your actions from a lawsuit, this information isn’t just nice to have – it’s necessary to have! 

Course Objectives

• Learn how to find and cite employment laws relevant to your organization.

• Distinguish among major laws regarding discriminatory practices.

• Identify which acts constitute unlawful discrimination.

• Develop fair employment practices.

• Learn how to avoid being held personally responsible for unlawful workplace practices.

• Discover strategies to legally coach, discipline, and terminate employees.

 

 

Preventing & Handling Workplace Harassment & Discrimination

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Both employees and management will develop a clear understanding of what legally constitutes harassment and discrimination, what to do if it occurs and how to manage and investigate harassment and/or discrimination complaints. 

Course Objectives

• Understand how the courts are defining harassment, discrimination and retaliation.

• Discover what constitutes as unlawful harassment.

• Learn how to recognize the warning signs typically displayed by victims and quickly put an end to harassing or inappropriate behavior.

• Learn strategies for investigating and responding to complaints without violating employee privacy rights.

• Discover the best practices you can implement today to help avoid litigation.

 

 

Promoting Diversity Within the Workplace

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Fostering a Diverse and Inclusive Workplace is centered on self-reflection and discussion to understand how diversity and inclusion affect the workplace. This course provides participants the opportunity to explore all the dimensions of identity that make our workplace diverse, and ways to create inclusive work relationships.

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Course Objectives

• Recognize why diversity and inclusion are important to team and organizational success.

• Identify the strengths and challenges of diversity in the workplace.

• Analyze how the dimensions of one’s identity shape their views, values, and perceptions in the workplace.

• Manage hidden biases.

• Contribute to an inclusive workplace environment.

• Establish processes to plan and integrate diversity and inclusion in your organization.

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Leading Through Change

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Learn how to manage tools for successful transitions while also learning how to effectively manage during times of change. 

Course Objectives

• Identify changes that will improve leadership and create a positive culture and work. environment that is open to change

• Learn how to increase effectiveness through strategic communication.

• Understand how to gain the support and cooperation of team members.

• Understand the challenges inherent in individual and collective change efforts.

• Discover strategies needed to encourage and lead team members to become personally motivated and enthusiastic.

• Realize managing the transition is more important than managing the change.

 

The Job Analysis

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This course will teach you how to perform job analysis from the ground up. The result of this work will be written job descriptions that are used for many HR tasks, including job evaluation, hiring, and designing salary structures.

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Course Objectives

• Differentiate between various methods of job analysis.

• Identify best practices for collecting information.

• Define common job analysis terms.

• Identify the underlying components of clear and concise job descriptions.

• Recognize the job-description requirements set forth in wage and employment law.

• Specify the primary uses of job descriptions.

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The LGBTQ Employee

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This course will provide resources and best practices to the student and help educate organizations and businesses who are seeking to create a more inclusive environment. In order to succeed in business today, workplace teams need training in LGBT workplace issues, awareness, communication, respect and more.

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Course Objectives

• Participants will be able to describe the identities of biological sex, gender identity, gender expression and sexual orientation.

• Identify best practices for making an organization more LGBT-welcoming

• Increased awareness of the barriers those expressing LGBT identities and issues may face in the workplace.

• Identify various strategies to overcome these workplace barriers.

• Develop LGBTQ-inclusive policies and procedures.

• Become familiar with LGBTQ language and terminology.

 

LGBTQ Sensitivity Training for Healthcare Professionals

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This course provides an overview of concepts related to cultural competency and LGBTQ sensitivity in a long term care setting.  This course provides resources and strategies for professionals working in assisted living and skilled nursing environments.

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Course Objectives

• Define  common related terms, such as Lesbian, Gay, Bisexual, Transgender, sexual orientation, gender identity, and gender expression.

• Identify  laws and regulations related to this topic and legal and professional obligations to treat all patients in a nondiscriminatory manner.

• Identify unique  social challenges and health disparities impacting LGBTQ seniors.

• Improve communications with or about LGBTQ older adults.

• Emphasize importance of professionalism and the way caretaker attitudes affect health care access and participation and overall outcomes.

• Describe opportunities for improving quality of life of LGBTQ seniors, creating a safe and affirming environment, and opportunities to enhance marketing efforts to attract LGBTQ seniors to your facility.

• Identify solutions to improve facility staff training and promote a long term care environment that is inclusive of all people.

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